I help organisations
align their silos
so they can deliver on their…
I am passionate about customer-centric innovation and I am driven to help brands to deliver on their promise with a great customer experience and business impact.
More than 10 years in corporate and 15 years in consulting have taught me the importance of cross-functional collaboration to address siloed working in organisations.
I hope to inspire you in my podcast, newsletter with valuable insights, best practice approaches and tangible examples.
My PROMISE Newsletter
How can departments like brand, marketing, customer experience and support collaborate more effectively to deliver a great customer experience and business results? Hope to inspire you on this in my weekly newsletter!
Listen to the latest PROMISE Podcast
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The PROMISE Podcast
In each episode I will speak with executives, industry thought leaders, founders and book authors about how cross-functional collaboration can address siloed working in organisations. How can brand strategy be more aligned with marketing, product development, online and customer serivce? Subscribe to our podcast to learn how brands can deliver on their PROMISE.
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My PROMISE Newsletter
Journey management, personalisation, loyalty, data-driven CX, omni-channel strategy and proces management. Subscribe to my weekly newsletter!