Zack Hamilton has many years of experience in retail and managing customer experience to achieve real business impact. He is a firm believer in fully understanding the quality of service of your entire offering along the customer journey.
Many organisations focus on marketing and conversion where actually customer loyalty is achieved after purchase and therefore crucial for great business results such as increased revenue, less churn and lower customer service costs.
Tune in to listen to all the valuable insights and tangible examples he has to share!
Episode #1: Zack Hamilton